Privacy Policy – How pk63 Collects, Uses & Protects Your Data

Last Updated: June 2026  |  Effective Date: June 2026

1. Introduction

pk63 ("pk63", "we", "us", "our") operates the online casino and sports betting platform accessible at pk63.app (the "Platform"). We are committed to protecting the privacy and personal data of all users, including players across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and throughout Pakistan.

This Privacy Policy ("Policy") explains how pk63 collects, processes, stores, shares, and protects personal information in connection with your use of the Platform. It applies to all registered users, visitors, and anyone who interacts with pk63 services in any capacity. By accessing or using the pk63 Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

This Policy should be read alongside our Terms & Conditions, which govern your use of the Platform as a whole.

2. Data We Collect

pk63 collects the following categories of personal information from users of the Platform:

• Identity Data: Full legal name, date of birth, gender, and copies of government-issued identification documents submitted during Know Your Customer (KYC) verification.
• Contact Data: Pakistani mobile number, email address (where provided), and correspondence records with pk63 support.
• Account Data: Username, account number, account settings, login credentials (stored in encrypted form), and security preferences including two-factor authentication status.
• Financial Data: Deposit and withdrawal records, PKR transaction history, payment method identifiers (e.g., Easypaisa wallet number, JazzCash number, bank account details), and balance history.
• Gaming & Betting Data: Game history, bet records, wagering patterns, bonus usage, Coin balances, and session duration logs.
• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network operator.
• Usage Data: Pages visited on the Platform, click patterns, search queries within the Platform, and feature interaction data.
• Responsible Gaming Data: Self-exclusion requests, deposit limit settings, and session time preferences set by the user.
• Communications Data: Records of live chat, email, and any other communications with pk63 customer support.

3. How We Collect Data

pk63 collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, placing bets, contacting support, or updating your account profile.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including via cookies, web beacons, pixel tags, and server log files.
• Third-party sources: Identity verification data from KYC service providers; fraud and risk signals from payment processors including Easypaisa and JazzCash; and geolocation data from network providers where required for compliance purposes.

4. How We Use Your Data

pk63 uses the personal data it collects for the following purposes:

• To create, verify, and manage your pk63 account and process your login requests.
• To process PKR deposits and withdrawals via Easypaisa, JazzCash, HBL, UBL, Meezan Bank, Bank Alfalah, and other supported payment channels.
• To deliver, operate, and improve the Platform, including cricket betting markets, live casino, slots, Relax Fishing, and Coin features.
• To conduct KYC and anti-money laundering (AML) screening as required by applicable regulations.
• To detect, investigate, and prevent fraud, cheating, multi-accounting, and other prohibited conduct under the pk63 Terms & Conditions.
• To administer responsible gaming tools including deposit limits, session reminders, and self-exclusion, and to monitor for indicators of problem gambling behaviour.
• To communicate with you regarding your account, transactions, promotions, and platform updates.
• To comply with legal obligations, respond to lawful requests from regulatory authorities, and enforce our Terms & Conditions.
• To analyse usage patterns and improve the Platform's design, performance, and content offering.

5. Legal Basis for Processing

pk63 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the agreement between you and pk63 when you register an account and use the Platform.
• Legal obligation: Processing required to comply with applicable laws including KYC, AML, and data retention obligations.
• Legitimate interests: Processing carried out to protect the security of the Platform, prevent fraud, and improve our services — where such interests are not overridden by your rights.
• Consent: Processing of optional data, such as marketing communications, where you have provided explicit consent. You may withdraw consent at any time by contacting pk63 support.

6. Data Sharing & Disclosure

pk63 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data in the following limited circumstances:

• Service providers: KYC verification providers, payment processors (Easypaisa, JazzCash, HBL, UBL, Meezan Bank, Bank Alfalah), game software providers, hosting and infrastructure providers, and customer support platforms — solely for the purpose of delivering pk63 services.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or valid regulatory request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to the same privacy protections described in this Policy.
• Fraud prevention: Where necessary to investigate or report suspected fraud, cheating, money laundering, or other criminal conduct.

All third-party service providers engaged by pk63 are contractually required to process personal data only in accordance with pk63's instructions and to maintain appropriate security standards.

7. Cookies & Tracking Technologies

pk63 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following categories of cookies:

• Essential cookies: Required for the Platform to function — session authentication, security tokens, and payment flow state.
• Analytics cookies: Used to understand how users interact with the Platform so we can improve navigation, game lobby layout, and payment flows.
• Preference cookies: Used to remember your language, display settings, and responsible gaming preferences.

You can manage cookie preferences through your browser settings. Disabling essential cookies may impair your ability to log in or use the Platform.

8. Data Retention

pk63 retains your personal data for as long as your account is active and for a period thereafter as required by applicable legal, regulatory, and operational requirements. Financial transaction records and KYC documentation are typically retained for a minimum of five years in accordance with AML obligations. Responsible gaming records are retained for a period sufficient to administer and enforce self-exclusion agreements. You may request deletion of your personal data by contacting pk63 support; however, data subject to a legal retention obligation cannot be deleted until that obligation is satisfied.

9. Data Security

pk63 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and pk63 servers.
• Encryption of sensitive data at rest, including passwords and financial identifiers.
• Two-factor authentication (2FA) available for all accounts.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Regular security assessments and monitoring for anomalous access patterns.

No data transmission over the internet can be guaranteed 100% secure. While pk63 takes reasonable precautions, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your pk63 login credentials.

10. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by pk63:

• Right of access: To request a copy of the personal data pk63 holds about you.
• Right to rectification: To request correction of inaccurate or incomplete personal data.
• Right to erasure: To request deletion of your personal data, subject to legal retention obligations.
• Right to restrict processing: To request that pk63 limit how it uses your data in certain circumstances.
• Right to data portability: To receive a copy of your data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent: To withdraw any consent you have given for optional processing at any time.

To exercise any of these rights, please contact pk63 support using the email address displayed in the footer of this website. We will respond to verified requests within a reasonable timeframe.

11. Children's Privacy

The pk63 Platform is strictly intended for adults aged 18 and over. pk63 does not knowingly collect personal data from anyone under the age of 18. If we become aware that a user is under 18, we will immediately close their account, delete their personal data, and forfeit any associated balance. If you believe a minor has registered on pk63, please contact our support team immediately. 18+

12. Third-Party Services

The pk63 Platform integrates with third-party game providers, payment processors, and technology vendors. When you interact with these third-party components — for example, a live casino table operated by a game studio, or a deposit flow handled by Easypaisa — those providers may process your personal data under their own privacy policies. pk63 is not responsible for the data practices of third-party providers beyond what is contractually stipulated in our data processing agreements with them.

13. Changes to This Policy

pk63 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. The updated Policy will be posted on this page with a revised effective date. Material changes will be communicated to registered users via their registered mobile number or email address. Your continued use of the Platform following the posting of an updated Policy constitutes acceptance of the revised terms.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data pk63 holds about you, please contact our data team. The support email address is displayed as plain text in the footer of this website. Please include your registered mobile number and a clear description of your request. Do not include your account password in any correspondence.